DISCLAIMER

We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). All personal data collected on this website is processed lawfully and securely for the purposes of providing our services. If you have any questions, requests, or concerns regarding your personal information, please contact us at (sarel@laudiangroup.co.za). You have the right to access, correct, or delete your personal information and to object to its processing at any time.

Introduction

At Red Ridge Mountain, your privacy and trust are of the utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, stay with us, or interact with our website and services.

We comply with the Protection of Personal Information Act (POPIA) of South Africa, and, where applicable, the General Data Protection Regulation (GDPR) for our international guests.

By providing your personal information or using our services, you consent to the practices described in this policy.

Information We Collect

We collect only the personal information necessary to provide a safe, comfortable, and personalized guest experience.

Types of Personal Data Collected:

• Identification Details: Full name, ID or passport number.
• Contact Information: Email address, phone number, postal address.
• Booking Information: Dates of stay, number of guests, room preferences, special requests.
• Payment Information: Billing details and limited payment data (handled through secure third-party payment processors).
• Website and Communication Data: IP address, browser type, cookies, and correspondence history when you contact us online.
• Health or Dietary Information (if voluntarily provided): For special accommodation requests or safety purposes.

How We Use Your Information

We process your personal data to deliver and improve our services while maintaining full legal compliance and respect for your privacy.

Purpose of Data Collection:

• To confirm and manage bookings or reservations.
• To communicate with you before, during, and after your stay.
• To process payments and issue invoices.
• To enhance your guest experience by personalizing services.
• To comply with South African tourism and accommodation regulations.
• To ensure guest safety and security on the property.
• For marketing purposes (only with your consent).
• To maintain proper business records and respond to legal obligations.

Data Sharing and Disclosure

We do not sell or rent personal data to third parties. However, we may share limited information under the following circumstances:

Data Sharing Practices:

• Service Providers: With trusted partners (e.g., booking platforms, payment processors, IT support) who assist in providing our services — all bound by confidentiality and data protection agreements.
• Legal Compliance: When required by law, regulation, or a court order.
• Safety and Security: To protect guests, staff, and property where necessary.
• Marketing (Optional): Only with your explicit consent, for newsletters or promotional offers directly related to Red Ridge Mountain.

Security of Your Information

We take reasonable and appropriate measures to safeguard your personal data against unauthorized access, loss, misuse, or disclosure.

Data Security Measures:

Secure online booking platforms with SSL encryption.

Restricted access to personal data, limited to authorized personnel only.

Regular system updates and password protection protocols.

Physical guest registration records stored in locked, controlled environments.

Secure deletion of outdated or unnecessary data in compliance with POPIA.

Despite our best efforts, no system is completely secure. However, we are committed to promptly addressing any suspected data breaches in accordance with applicable laws.

Your Rights

Under POPIA and GDPR, you have the following rights regarding your personal data:

Rights of Guests:

Access: Request a copy of the personal data we hold about you.

Correction: Request corrections or updates to inaccurate or incomplete information.

Deletion: Request deletion of your personal data where legally permissible.

Restriction: Request that we limit how your data is processed.

Objection: Opt out of direct marketing communications at any time.

Portability (for international guests): Request transfer of your data to another organization.

To exercise your rights, please contact us using the details below. We will respond promptly in accordance with POPIA and GDPR timelines.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The updated version will always be available on our website and will include the “Effective Date” at the top.

We encourage guests to review this policy periodically. Continued use of our services after updates constitutes acceptance of the revised terms.